Privacy Policy
OneChild has created this privacy policy to demonstrate our commitment to honoring the privacy of our sponsors and donors.
Awareness
OneChild is providing this statement to help you be more aware of our privacy policy and associated security practices. To better inform you of the way your information is collected and used, this statement is available from a link on our homepage as well as the bottom of every OneChild webpage.
Information Collected
Through OneChild’s website, you can sponsor a child, make donations, and request materials and resources. The types of information you provide on our website include your name and contact information, including your address and email address, as well as billing and/or credit card information. To help us continue to improve our service and support, you may be asked to provide us with information concerning your personal or professional interests, your basic demographic information, your experience with OneChild, and your contact preferences. If you write a letter to a sponsored child, we store those letters digitally, including any information you include in the letter.
How Information Is Used
OneChild uses this information to better understand your needs and continually improve our customer service. We may use your information to help complete a transaction, send communications or updates on your sponsored child, inform you of special events, and to personalize our web content for your use.
Credit card numbers are only used for donation or payment processing and are not retained for other purposes. We use comments or feedback you offer to provide you with information you have requested, and we carefully consider each recommendation as to how we might improve our communications and customer service.
We may combine the information you provide online with the data you offered when you became a OneChild donor or sponsor. Unique identifiers (such as your Donor ID number or your sponsored child’s ID number) may be requested from website visitors to help us match current donor information with donor history in our records. If necessary, we may contact you to verify your address or requests for information, or if we have questions regarding your account.
Sharing of Personal Information
OneChild will not sell, rent, or lease your personal information to other organizations. The identity of our donors will be kept confidential. Use of donor information will be limited to the internal purposes of OneChild, and only to further the ministry activities and purposes of OneChild.
If you sponsor a child through our partners’ websites or events, OneChild may share your name, address, phone number, and email address with our partners. OneChild will never share your giving history or financial information.
Choice
OneChild will occasionally use your information for internal market research or to provide you with information that may be of interest to you. Please let us know if you do not wish to receive direct marketing materials from us, and we will do everything we can to honor your request. Feel free to reach out to us concerning your wishes.
Mobile & Text Messaging Communications
OneChild may offer text messaging programs to support Child Champions, donors, sponsors, and other members of our community. These messages are designed to strengthen connection to the work of our Hope Centers and to provide meaningful updates related to your engagement with our mission.
If you choose to provide your mobile number and opt in to receive text messages, you consent to receive communications from OneChild that may include:
- Updates related to your sponsored child
- Notifications when new child messages or correspondence are available
- Donation reminders or confirmations
- Ministry updates and stories of impact
- Invitations to events, prayer opportunities, or ways to engage more deeply
Information We Collect
In connection with our text messaging programs, we may collect and maintain your mobile phone number, opt-in and opt-out status, message interaction data, and communication preferences.
How We Use This Information
We use this information to deliver requested communications, provide a personalized supporter experience, and improve communication effectiveness.
Data Sharing and Protection
Mobile information, including phone numbers and SMS consent data, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may share mobile information only with trusted service providers who assist us in delivering text messages or supporting our communication systems.
Your Choices
You may opt out of receiving text messages at any time by replying STOP or contacting OneChild to update your communication preferences.
